Martin Luther King Day

Baylor College of Medicine will be closed on Monday, Jan. 18 in observance of Martin Luther King, Jr. Day.

About Us

Business Capabilities


BIG Works to Enhance Business Capabilities

"It is not necessary to change. Survival is not mandatory."
W. Edwards Deming, change expert


We know that change is the only constant.

Change can be due to external or internal factors. Examples of external factors that cause change at the College are adjustments in our market place or regulatory landscapes. Internal factors that cause change can be the College introducing new operations or improving existing operations. Regardless of the cause, all change disrupts the normal course of business and requires foundational business capabilities to help manage. When planning for change, the College has to be able to do the following:

• Define the change
• Understand the impact of the change – people, process, and technology
• Design a response or solution
• Operationalize the change across its many unique departments
• Control the change by making sure the solution is embedded in ongoing operations

Developing these business capabilities is imperative for Baylor’s continued growth and success.


Business Capabilities Needed to Manage Change

Item Definition

Provides better ROI on projects through more efficient use of resources, coordination and measurement of project results.

Item Definition

Provides better execution on projects through adoption of project management, process improvement and change management standards.

Item Definition

Provides more consistent operational outcomes through standard documentation, ownership and measurement .


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Have a question or concern?
Contact: Selina Wilbur or




Your feedback is truly valued, and will help identify and shape the improvements on which our team is focused.