Baylor College of Medicine

How We Are Keeping You Safe


In order to provide you with safe, quality care through your visit, our teams will be wearing surgical masks and performing frequent hand hygiene. As an additional measure to keep you safe on the day of your visit, you will be instructed to wear a face-covering upon entering and when in the facility.

If you have a mask or cloth face covering, you may wear it while in our facility. If you do not have a face covering, we will provide you with one. Additionally, we have taken the following measures:

  • Promoting social distancing measures throughout our clinics (waiting rooms, check-in areas)
  • Installed plexiglass shields at front desk and reception areas
  • Minimizing the number of patients we are seeing per day in our clinics by expanding virtual services and staggering in-person appointments
  • Wearing personal protective equipment while providing patient care
  • Implementing additional sanitation processes to disinfect all equipment and surfaces.
  • Healthcare workers with fever, cough, sore throat, or other COVID-like symptoms are not permitted in any area of our clinics, unless seeking care

Before Your In-Person Appointment

  • If you are experiencing symptoms of COVID-19 prior to your scheduled appointment, please call your Primary Care Physician’s office. If you do not have a PCP, you may call 713.798.3888 for screening
  • We will be conducting screenings with patients before appointments for symptoms and exposure risk
  • Download the MyChart app and complete the ePreCheck-in process at least 3 days prior to your visit to help expedite your check-in process

If You Require Testing

  • Your provider will place an order for the COVID-19 Baylor Medicine testing clinic
  • The scheduling team will contact you with an appointment time and instructions
  • Results should be ready within 48 hours and released to you thereafter.
  • It is very important to self-quarantine until you receive your test results. 

What to Expect During Your In-Person Appointment


You will need to arrive wearing a cloth face covering; if you don’t have one, then you will be given one.

We will be screening all patients and approved visitors upon arrival with temperature checks and an exposure questionnaire.


Patients who are able to attend appointments alone should do so.

Each patient will be limited to one essential visitor/caregiver to accompany them to their appointment.

If the visitor‘s presence is not needed during the patient’s encounter or procedure, the visitor will be asked to wait in the waiting area while the patient attends their visit.

If the patient and provider agree, the visitor may listen in on the appointment from the waiting area via a phone connection, provided proper verbal consent is obtained from the patient or the patient’s Legal Representative and documented in the visit note.

When you arrive at your appointment and have successfully completed ePreCheckin, please let our front desk staff know that you have arrived in order to fully complete the check-in process.


Please follow signs and markers on the ground in waiting rooms and check-in lines to ensure social distancing.

Thank you for allowing us to care for you during this time. We appreciate
your trust in our care and will do everything we can to support you and
your loved ones.