Before your exam day, go to http://wbt.nbme.org/exam and follow the on-screen instructions to run the Secure Browser. Select the Workstation Certification icon. Select the Examinee Personal Laptop Certification link. The utility will test the laptop for compatibility with web-based testing.
If the test is successful, you will be prompted to launch a sample exam as the final step. If the test is not successful, the system will provide feedback. If the instructions require further assistance from the technical support staff (i.e. a recording application or process detected), email Ken Melton, email@example.com as to the specific error you experience so we may assist you in resolving the issue before the exam. Note that you will only have three attempts to test your laptop before the system will lock you out.
Download the NBME testing software to test your computer’s compatibility with the program. You may test your computer by launching the software and selecting the ‘Workstation Certification’ option. If your computer fails the certification, you may try the solutions below:
Starting the computer up in Safe Mode has been effective in the past. View link for instructions. Make sure it is an Admin Account & *Make sure BitLocker Drive Encryption is turned off.
For macOS users, creating a new user profile on the computer solely for NBME exams has worked for students in the past. A standard user profile should work for the NBME exams. Make sure it is an Admin Account & *Make sure FileVault is turned off.
Baylor IT support will still be available at the exams should assistance be required.
Look out for NBME emails regarding system and web browser updates.