Baylor College of Medicine

How We Are Keeping You Safe

Master
Content

In order to provide you with safe, quality care through your visit, our teams will be wearing surgical masks and performing frequent hand hygiene. We will continue to require you and any visitors to wear a cloth face covering or surgical mask while at our patient care facilities and during your doctor’s visit. 

If you have a mask or cloth face covering, you may wear it while in our facility. If you do not have a face covering, we will provide you with one. Additionally, we have taken the following measures:

  • Promoting social distancing measures throughout our clinics (waiting rooms, check-in areas)
  • Installed plexiglass shields at front desk and reception areas
  • Minimizing the number of patients we are seeing per day in our clinics by expanding virtual services and staggering in-person appointments
  • Wearing personal protective equipment while providing patient care
  • Implementing additional sanitation processes to disinfect all equipment and surfaces.
  • Healthcare workers with fever, cough, sore throat, or other COVID-like symptoms are not permitted in any area of our clinics unless seeking care
Heading

Before Your In-Person Appointment

Content
  • If you are experiencing symptoms of COVID-19 prior to your scheduled appointment, please call your Primary Care Physician’s office. If you do not have a PCP, you may call (713) 798-8600 to schedule with a new physician. 
  • We will be conducting screenings with patients before appointments for symptoms and exposure risk.
Heading

If You Require Testing

Content
  • Your provider will place an order for the COVID-19 Baylor Medicine testing clinic.
  • The scheduling team will contact you with an appointment time and instructions.
  • Results should be ready within 48 hours and released to you thereafter.
  • It is very important to self-quarantine until you receive your test results. 
Heading

What to Expect During Your In-Person Appointment

Content

We will conduct screenings with patients before appointments for symptoms and exposure risk. Please arrive 15 minutes early to provide additional time for the screening.

For your personal protection, as well as the protection of your doctor and staff, we will continue to require you and any visitors to wear a cloth face covering or surgical mask while at our patient care facilities and during your doctor’s visit. Please bring your own mask or cloth face covering. Baylor Medicine has the following masking guidelines in place Appropriate Face Coverings

Patients who are able to attend appointments alone should do so. Each patient will be limited to one visitor to accompany them to the appointment. If the visitor’s presence is not needed during the patient encounter or procedure, the visitor will be asked to wait in the clinic waiting area in a socially distanced manner. If the patient and provider agree, the visitor may listen in on the appointment via phone from the waiting area. Please read the complete visitor policy: Baylor Medicine Visitor Policy.

When you arrive to your appointment, and have successfully completed ePreCheck-in, please let our front desk staff know that you have arrived in order to fully complete the check-in process.

Please follow signs and markers on the ground in waiting rooms and check-in lines to ensure social distancing.

Thank you for allowing us to care for you during this time. We appreciate
your trust in our care and will do everything we can to support you and
your loved ones.