Education

Blackboard Collaborate Issues - Faculty

Master
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How to Resolve Blackboard Collaborate Ultra Issues

Content

Want to test Collaborate? Use this test room.

The following are issues that may be experienced by staff and students when using Collaborate. The sections below provide instructions and resources for troubleshooting. 

  • Session not starting (purple wheel never stops spinning)
  • Audio issues: you cannot hear anyone or they cannot hear you
  • Connection issues: drop-outs, connection loss, stutters
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Connection Issues

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Permissions Issues

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Sound and Video Issues

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Collaborate Launcher and Session Issues

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Getting Help