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Internet Connectivity Issues

Baylor Medicine is having some issues with internet connectivity. You may not be able to connect to a video visit at this time. We apologize and are working to resolve this as soon as possible.

Baylor College of Medicine

General Product Questions

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Can I share a document from within my computer’s web browser?

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No, but you can open the document and then share your desktop by clicking the Share your Screen icon.

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Do I have to use a computer to join a meeting?

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No, you can use just about any device to join a meeting (web browser, iOS device*, Android device*, and room conference system).

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Do I need a camera and microphone to join the meeting?

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No, you can call in to the meeting by telephone only. The email invitation will have the meeting call in numbers.

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How do I log out of the BCM Videoconferencing meeting home page?

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Click your name in the upper, right-hand corner, and then select Logout.

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What information do I need in order to use BCM Videoconferencing?

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You only need your BCM username and password to schedule meetings. Note that a BCM account is not required for joining meetings.

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Why can’t I schedule meetings at www.bluejeans.com?

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You must log in using your BCM username and password to authenticate, and this is only possible through the BCM Videoconferencing site at bcm.bluejeans.com.